FAQ

• Use the link you received from team@ontrackplus.org to log in.

• If you've used the link before, use the "Forgot Your Password?" option on the login page.

• Your current points

• Your next 3 modules

• Important announcements

• Watch a module: 5 points

• Pass a module quiz on the first try:

• Freshmen & Sophomores: 15 points

• Juniors: 20 points

• Seniors: 25 points

• You have 3 attempts for each quiz.

• Each failed attempt reduces your potential points by 5.

• You must get all answers correct to earn points.

• Enter raffles for prizes like iPads. You are automatically entered when you have enough points!

• Register for FREE college-level courses

• Apply for ONTRACK Scholarships (seniors only)

• No! You do not lose or redeem points to enter our raffles, small group mentoring sessions, register for events, or college-level classes
• We want you to participate and join as many events as possible. So go ahead and explore!

• Yes, you can access modules from one grade level below your current grade.

• These are for reference only and DO NOT earn points.

• No, you can watch modules in any order you prefer.

• No, but the website is mobile-friendly.

• Videos have Spanish captions, but quizzes are in English only.

• You must watch the entire video AND complete the quiz for it to be marked as complete.

• ONTRACK Plus will enroll you in the course you selected. Prior to starting a course, you must activate your ASUrite account and password. You will then need to login to your myASU dashboard, set up DUO registration and complete the Identity Verification process. 
• You can use a school ID, driver’s license, passport, learners permit, or birth certificate to prove your identity. 
• Coursework cannot be started without DUO and the Identity verification process finished. 
• You MUST complete both tasks at least 1 week before the course officially starts.

• The course is offered online through ASU's digital platform. You will use your ASUrite and password to log into your class. Bookmark this link to log into your course by pressing the gold login button on the right side of the webpage. 

• You should expect to spend at least 8-10 hours per week on coursework, including watching lectures, completing assignments, and studying

• Typically, coursework includes readings, assignments, quizzes, and potentially group discussions or projects. 

• Please check your course syllabus for more information. 

• Your classes will have a series of assignment deadlines.

• Late work is not accepted, so make sure to do your work on time. 

• You will receive support from both ASU professors and ONTRACK Plus staff, including tutoring resources and academic guidance.

• We offer weekly check-ins via video call to discuss your progress and address any concerns. 

• You will receive further instructions via email. 

• Upon successful completion of the course, if you earn an A, B or C, you can transcribe the course to your ASU transcript.

• You will need to select this option after all the coursework is finished. The course will then be transcribed to your ASU college transcript.  

• If you complete the course and your final grade is a C or better, you will have the option to transcribe the course to your ASU transcript. 
• You have up to 12 months from completing the course to convert the course to your transcript. 

• Yes, it is completely free to take the course through our partnership with ASU-- costs are covered by ONTRACK Plus. 

• It is free for students to convert the credit within 12 months of course completion. 

• If you do not convert the credit within 12 months of course completion, you will lose the option to convert the course. 

• Please convert the course as soon as all coursework is graded. 

• While we strongly encourage completion, you can withdraw according to ASU's academic calendar without penalty.

• If you do not pass the course, it will not appear on your transcript.

• Yes, you will earn points for your participation in the course.

• This can be done through your myASU dashboard. You are responsible for paying the $15 fee to send your credits to another university or college. 

• Instructions on how to order transcripts are here.

• After signing the User Agreement, you'll receive an email asking for your student roster.

• We'll then "Batch Upload" your students and create their accounts.

• Yes, contact ONTRACK Plus to discuss your options. Send an email to: team@ontrackplus.org

• No, there's no limit as long as students are actively using the platform.

• Yes, but for groups under 100 students, one shared account is recommended.

• 9th grade: 40 modules

• 10th grade: 43 modules

• 11th grade: 47 modules

• 12th grade: 47 modules

• No, students are automatically grouped by graduation year when batch uploaded.

• Yes, ONTRACK Plus will move students up at the end of each school year.

• Yes, you can give "Ad Hoc" points, but there will be a limit set by ONTRACK Plus.

• They receive zero points for completing the quiz, which may affect their eligibility for rewards and incentives. But they will earn points for watching the video.

• Yes, discussion questions and worksheets are available for many of our modules. Be sure to check the Resources tab within each module.

•  The Bonus Box is an opportunity for students to answer a daily question on a variety of topics for an opportunity to win prizes. By answering the daily Bonus Box question correctly, you will be entered into a raffle with all of the other students who answered the daily Bonus Box question correctly for that day.  

• Each day, the Bonus Box question is posted, ten students from all the students who answered correctly will be selected at random to win a $10 gift card.

   

• The daily Bonus Box question will be posted generally Monday through Friday (except for major holidays, office closures, technical issues or other unforeseen circumstances that may arise ) from 7: 00  AM to 11:59 PM EST.

• You can win the raffle prize up to twice per calendar week.

Winners are announced in three ways:

• The first name and last initial of all winners is posted on the ONTRACK Plus platform Bulletin Board by 12:00 PM EST the next day
• An email notification to each winner within 24 hours of the drawing. Look for an email from: team@ontrackplus.org
• Through site-wide notifications
• Winners are selected randomly using https://spinthewheel.io/

• Any registered ONTRACK Plus student can participate. (ONTRACK Plus employees, Uncommon Individual Foundation staff, and their immediate family members are not eligible.)

• No, you're limited to one entry per day. Make it count!

• Just answer the daily Bonus Box question correctly! If you get it right, you're automatically entered into that day's drawing.

• All winners will receive an email with a Prize link from GIFTOGRAM. Click the link to claim the digital Visa gift card.

• Winners have 7 days from when you receive the notification to claim their prize. Don't wait too long!

• Unclaimed prizes are returned to the prize pool after 7 days.

• Contact ONTRACK Plus support immediately for assistance. Send an email to: team@ontrackplus.org

• Winners' first names and last initials are posted on the Bulletin Board daily. Your school/program administrators also receive updates about winners.

• All federal, state, and local taxes associated with the receipt or use of any prize are the sole responsibility of the winner.
• Consult with a parent/guardian or tax professional if you have questions.

• By participating, entrants agree to these official rules and the decisions of ONTRACK Plus, which are final and binding in all matters related to the Bonus Box Raffle. 
• ONTRACK Plus reserves the right to cancel, suspend and/or modify the raffle if any fraud, technical failures, or any other factor beyond ONTRACK Plus' reasonable control that impairs the integrity or proper functioning of the Bonus Box Raffle.
• Personal information collected from entrants will be used solely for the purpose of administering the raffle and is subject to ONTRACK Plus' privacy policy.
• ONTRACK Plus reserves the right to amend these terms and conditions at any time without prior notice. 
• Any changes will be posted on our website.